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Policies

Patient Notices

Notices every patient is entitled to, in plain English. Swipe on for the full text of each.
Nondiscrimination Notice
Section 1557 statement, free aids and services for people with disabilities, free language assistance, and how to file a grievance.
Accessibility Statement
Our commitment to WCAG 2.1 Level AA, the measures we take, known limitations, and how to request an alternative format.
Good Faith Estimate
Your right under the No Surprises Act to a written estimate of expected charges, when you receive it, and how to dispute a bill.
Policies · Updated November 1, 2026

Terms of Use

The terms that govern your use of ridgelineortho.com. Reading this Site is not medical advice and does not make you a patient; a scheduled visit does.
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Policies · Updated November 1, 2026

Website Privacy Policy

How we collect, use, and protect information gathered through ridgelineortho.com. Your health information as a patient is governed separately by our Notice of Privacy Practices.
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Policies · Updated November 1, 2026

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
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Policies · Updated November 1, 2026

Nondiscrimination Notice

Ridgeline complies with applicable federal civil rights laws and provides free aids, services and language assistance. Here is how to request them and how to file a grievance.
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Policies · Updated November 1, 2026

Accessibility Statement

We are committed to a website that is accessible to the widest possible audience, including people with disabilities. Here is what we do, what we know is not finished, and how to reach us.
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Policies · Updated November 1, 2026

Good Faith Estimate

Under the federal No Surprises Act, you have the right to receive a Good Faith Estimate explaining how much your medical care will cost.
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ContactTalk toa real person.
Two clinics, one number to call or text. Same-day appointments for acute injuries whenever we can. The front desk will match you with the right surgeon.
Provo1055 N 300 W, Ste 104
Orem700 W 800 N, Ste 330
Terms of Use · November 1, 2026

Acceptance and Interim Terms

By accessing or using ridgelineortho.com (the Site), you agree to these Terms of Use. If you do not agree, please do not use the Site.These Terms are a provisional version in effect for the launch of the Site. A revised version is in preparation and will replace this one. The most current version will always be posted on this page with the Last updated date above.
Terms of Use · November 1, 2026

No Medical Advice

The content on this Site is provided for general informational and educational purposes only. It is not medical advice, diagnosis, or treatment. Nothing on this Site is a substitute for consultation with a qualified healthcare provider.Do not disregard, delay, or discontinue professional medical advice based on information you read on this Site.Visiting the Site, reading content, or submitting a form does not create a doctor-patient relationship between you and Ridgeline Orthopedic Specialists or any of its physicians. A doctor-patient relationship is established only through a scheduled appointment and an in-person or telehealth encounter with one of our providers.
Terms of Use · November 1, 2026

Emergencies and Appointment Requests

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use this Site to request urgent or emergency care.Appointment requests submitted through the Site are not confirmed appointments. Our scheduling team will contact you to verify insurance, confirm availability, and finalize the appointment. Please do not consider yourself scheduled until you receive confirmation from our office.
Terms of Use · November 1, 2026

Accuracy of Information

We make reasonable efforts to keep information on the Site accurate and current. We do not warrant that all content is complete, free of errors, or up to date.Information about physicians, services, procedures, hospital affiliations, insurance participation, and clinic hours can change. Please call our office to verify any information that may affect your care or your decision to seek care.
Terms of Use · November 1, 2026

Intellectual Property

All content on the Site, including text, images, graphics, logos, physician profiles, and the overall design, is owned by Ridgeline Orthopedic Specialists or licensed to us and is protected by copyright, trademark, and other intellectual property laws.You may view and share links to our content for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, publish, or create derivative works from any content on the Site without our prior written permission.
Terms of Use · November 1, 2026

Links to Third-Party Websites

The Site may contain links to websites operated by third parties, including hospitals, surgical centers, insurance carriers, physician directories, and educational resources. These links are provided for your convenience.We do not endorse, control, or take responsibility for the content, privacy practices, or availability of any third-party website. Your use of a third-party website is at your own risk and is subject to the terms and policies of that site.
Terms of Use · November 1, 2026

User Submissions and Privacy

Information you submit through contact forms, appointment requests, or other interactive features of the Site is handled in accordance with our Notice of Privacy Practices and applicable law, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies.Submissions that are not Protected Health Information are considered non-confidential. By submitting such information, you grant Ridgeline Orthopedic Specialists a non-exclusive, royalty-free right to use it to respond to your inquiry and to improve our services.Please do not send sensitive medical details, Social Security numbers, or financial account numbers through standard web forms or unencrypted email.Our Notice of Privacy Practices describes how we collect, use, disclose, and protect your health information. It is available on this Site and at our offices.
Terms of Use · November 1, 2026

Minors and Prohibited Uses

The Site is intended for use by individuals who are 18 years of age or older. A parent or legal guardian must access the Site on behalf of a minor child who is or may become a patient of the practice. We do not knowingly collect personal information directly from minors through the Site.You agree not to use the Site in any manner that violates any applicable law or regulation; infringes the intellectual property, privacy, or other rights of any person or entity; transmits any virus, malware, or other harmful code; or interferes with or disrupts the Site, its servers, or networks connected to the Site.You also agree not to attempt to gain unauthorized access to any portion of the Site, other accounts, or connected systems or networks, and not to collect or harvest information from the Site through automated means, including scraping, without our prior written consent.
Terms of Use · November 1, 2026

Disclaimer of Warranties

The Site is provided on an as-is and as-available basis. To the fullest extent permitted by law, Ridgeline Orthopedic Specialists disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation of the Site.
Terms of Use · November 1, 2026

Limitation of Liability and Indemnification

To the fullest extent permitted by law, Ridgeline Orthopedic Specialists and its physicians, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, even if we have been advised of the possibility of such damages. Nothing in these Terms limits any liability that cannot be excluded under applicable law.You agree to indemnify, defend, and hold harmless Ridgeline Orthopedic Specialists and its physicians, employees, agents, and affiliates from any claim, loss, liability, demand, or expense (including reasonable attorney fees) arising from or related to your use of the Site, your violation of these Terms, or your violation of the rights of any third party.
Terms of Use · November 1, 2026

Changes, Governing Law and Severability

We may update these Terms from time to time. The current version will always be posted on this page with the Last updated date. Your continued use of the Site after a change becomes effective constitutes your acceptance of the revised Terms.These Terms are governed by the laws of the State of Utah, without regard to its conflict of laws principles. Any dispute arising under or related to these Terms will be resolved exclusively in the state or federal courts located in Utah County, Utah, and you consent to the exclusive jurisdiction of those courts.If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.